Toll-Free Vs. Local Number – Which is Best for Your Small Business?

Toll-Free Vs. Local Number – Which is Best for Your Small Business?

When it comes to running your small business, there are a lot of important decisions to make. One of the most important is what type of phone number you should use – toll-free or local? Both have their pros and cons, so which one is right for you? In this blog post, we will break down the pros and cons of Toll-Free vs. Local Numbers and help you decide which one is best for your small business!


What is the difference between a toll-free and local number?

A local number is a phone number with a specific area code that customers can use to reach your business. A toll-free number, on the other hand, is a phone number that customers can call without being charged for the call. Toll-free numbers typically have an 800 or 900 prefix.

So, which option is best for your small business? Let’s take a look at some of the pros and cons of each option:

Toll-Free Numbers:

– Toll-free numbers are easy for customers to remember and they can be reached from anywhere in the country.

– Toll-free numbers give your business a national presence and make it appear more professional.

– Calls to toll-free numbers are free for customers, so they’re more likely to call you.

– Toll-free numbers can be forwarded to any phone, so you can use your personal cell phone as your business line.

Local Numbers:

– Local numbers are familiar to customers and easy to dial.

– Local numbers give your business a local presence and make it more accessible to customers in your area.

– Calls to local numbers are typically less expensive for customers than toll-free calls.

How do you decide which one is best for your small business?

There are a few things you’ll want to take into account before making your decision. The first is whether or not customers will be calling from outside of your local area. If so, then a toll-free number may be the way to go. Toll-free numbers can be reached from anywhere in the country, which can be a big advantage if you’re trying to attract customers from all over.

Another thing to consider is how often customers will be calling. If you only expect a few calls here and there, then a local number should suffice. But if you’re anticipating a high volume of calls, then a toll-free number might be worth the investment. Toll-free numbers can handle more callers at once than local numbers, so you won’t have to worry about customers getting a busy signal.

What are the benefits of each type of number?

Toll-free numbers have a few key benefits for businesses. First, they can give your business a national or even international presence. They also make it easy for customers to contact you, since they don’t have to remember a different phone number for each location. Toll-free numbers can also be forwarded to any phone line, so you can use them even if you have a mobile business.

Local numbers, on the other hand, can help you build a stronger connection with your local community. Customers may be more likely to call a local number because it looks more familiar and trustworthy.

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